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AcceptThe following terms and conditions are designed to help you understand the pertinent points surrounding the energy supply contracts that you are entering, and confirm your appointment of a member of the Zenergi Group as your procurement; contract management and invoice validation agent to assist in the smooth running of the Utility contract(s) and subsequent supply invoices, subject to these terms and conditions.
By signing the associated Letter of Authority (LoA), you are entering an agreement with Zenergi. That entire Agreement consists of the LoA and these terms and conditions collectively. If there is any conflict between the two, the LoA shall take precedence.
Summary of additional electricity charges which may be passed through where applicable:
Summary of additional gas charges which may be passed through where applicable:
9. Glossary | |
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1. Monthly or Daily Charge | A pass through charge from your DNO (Distribution Network Operator) for maintaining the electricity and/or gas distribution network |
2. Available Capacity Charge (& Excess Capacity Charge) | A pass through charge from your electricity DNO for the size of the cable going to your site. The larger the cable the more kVA associated with it; Excess Capacity can be charged at a penalty rate as and when Capacity is exceeded by the supplier, typically up to three times the standard rate. |
3. Day / 24 Hour / Unit Rate | The cost for energy (p/kWh) consumed (normally) between the hours of 07:00 – 00:00; however this may change per DNO; |
4. Night Rate | The cost for energy (p/kWh) consumed (normally) between the hours of 00:00 – 07:00; however this may change per DNO; |
5. Meter Operator (MoP) | A charge by a company that maintains your half hourly meter and is normally paid annually; |
6. Data Collection (DC) | An annual or monthly charge for collecting the data from your half hourly meter. The data is then sent to your supplier for invoicing purposes; |
7. Settlements Costs (Data Aggregation – DA) | A monthly charge shown on your supply invoice and is a charge for settling the data in the national system. It is a little like the way cheques are cleared in the UK banking system; |
Examples of Pass Through Charges | |
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8. Reactive Power (kVarh) | A charge levied by the distribution company for uneconomical power usage on site; |
9. Take or Pay Clauses | Where a Suppliers supply contract stipulates a “Take or Pay” clause, it will be enforceable if consumption falls outside of the agreed volumes. You must be aware that annual consumptions must not fall BELOW the minimum % of the contracted Annual Quantity (AQ) or over the maximum % of the AQ as stated within the supply contracts). If consumption falls outside of these boundaries, the Supplier may be entitled to charge for the difference between the actual usage and the minimum/maximum tolerances. |
10. Renewables Obligation (RO) | The Department of Energy & Climate Change (DECC) introduced the RO in 2002 to provide incentives for the deployment of large-scale renewable electricity in the UK. A levy for RO is charged through the unit rate on a p/kWh basis. The RO requires licensed UK electricity suppliers to source a specified proportion of the electricity they provide to customers from eligible renewable sources. This proportion (known as the ‘obligation’) is set each year and has increased annually. |
11. Feed in Tariff | FITs support organisations, businesses, communities and individuals to generate low-carbon electricity using small-scale (5 megawatts (MW) or less total installed capacity) systems. All licensed electricity suppliers (regardless of FIT participation status) are required to make payments into Ofgem E-Serve’s levelisation fund, based on their market share of the Great Britain electricity supply market and any FIT payments made to accredited installations under the FIT scheme. The fund is then redistributed to FIT licensees that have made more payments to accredited installations than they would be required to by their market share contribution. Currently this process occurs on a quarterly basis. A levy for FiT is charged through the unit rate on a p/kWh basis. |
12. Electricity Market Reform | EMR has been legislated for via the Energy Act 2013 and will see the introduction of two new reforms/charges to the energy market, the Contracts for Difference (CfD) and Capacity Market. |
13. Climate Change Levy otherwise known as the Climate Change Equivalent (CCE) | CCL is a tax on the taxable supply of specified energy products (taxable commodities) for use as fuels that is for lighting, heating and power, by business consumers. CCL/E only applies to Full rate VAT and is not charged for exempt supplies o Lower rate VAT. CCL/E does not apply to taxable commodities supplied for use by domestic consumers or to charities for non-business use. |
14. Any Other Government Charges | Suppliers cannot account for any new taxes or levies introduced by Government and hence will be passed through at cost, if and when the time should arise. |
15. Value Added Tax (VAT) | a tax levied by Her Majesty Revenue & Customs and can vary from time to time. |
Emergency Contacts
Your chosen energy supplier, negotiated through Zenergi, supplies Your energy but it’s your local Distribution Network Operator (DNO) who maintains the power lines and gas pipes that connect Your home; school; college or business to the network.
In the event of a power cut or gas leak You will need to determine Your local DNO for your electrical supply, by referring to your invoice for the 13 digit MPAN. The first two digits on the bottom line (13) relate to your area and the DNO to contact;-
MPAN starting with | ELECTRIC AREA | DISTRIBUTION NETWORK OPERATOR | EMERGENCY TELEPHONE |
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10 | Eastern England | UK Power Networks | 0800 783 8838 |
11 | East Midlands | Western Power Distribution | 0800 056 8090 |
12 | London | UK Power Networks | 0800 028 0247 |
13 | North Wales, Merseyside & Cheshire | Western Power Distribution | 0845 272 2424 |
14 | West Midlands | Scottish Power | 0800 328 1111 |
15 | North East England | Northern Powergrid | 0800 668 877 |
16 | North West | Electricity North West | 0800 195 4141 |
17 | Northern Scotland | SSE Power Distribution | 0845 744 4555 |
18 | South Scotland | Scottish & Southern Energy | 0845 272 7999 |
19 | South East England | UK Power Networks | 0800 783 8866 |
20 | Southern England | Scottish & Southern Energy | 0800 072 7782 |
21 | South Wales | Western Power Distribution | 0800 052 0400 |
22 | South West England | Western Power Distribution | 0800 365 900 |
23 | Yorkshire | Northern Powergrid | 0800 375 675 |
Gas Leaks | England, Scotland & Wales | National Grid Transco | 0800 111 999 |